Service Update

Due to possible longer hold times, we recommend submitting a Contact Us form, for non-urgent issues. For questions related to our recent digital banking upgrade, please visit Poncebank.com/digitalbankingupgrade.

We appreciate your patience.

 

A New Digital Banking Experience is Here!

We've upgrading our Online and Mobile Banking platform to provide an enhanced banking experience with improved functionality, greater convenience, and new features.

We encourage customers to review the information below for more details.

Important Dates

Day 1: 8/24

12:00 AM – 5:00 AM: Personal Banking customers will not have access to Bill Pay or Zelle. Business Banking customers will not have access to Bill Pay.

August 24, 6:00 PM – August 26, 10:00 AM (approx.): Personal Banking customers will be able to view balances and account activity but will not be able to conduct transactions.

August 24, 9:00 PM – August 26, 10:00 AM (approx.): Business Online Banking will be unavailable.

Day 2: 8/25

All day: Personal Banking customers will be able to view balances and account activity but will not be able to conduct transactions.

All day: Business Online Banking will be unavailable.

Day 3: 8/26

10:00 AM (approx.): Digital Banking Upgrade Goes Live

Personal Online Banking users: Open your Ponce Bank app and follow the prompt to update to the latest version.

Business Online Banking users: Delete the current Ponce Bank Business app, then visit the Apple App Store or Google Play Store to download the new Ponce Bank app.

Day 4: 8/27

12:00 AM – 5:00 AM: Personal Online and Mobile Banking will be temporarily unavailable while final validation and testing are completed.

FAQs

Most account information, including balances, transaction history, scheduled payments, and eStatements, will remain available after the upgrade.

Most customers will continue using their current User ID and Password.

Please call our Contact Center if you are unable to login using your pre-existing credentials. 

For Personal online banking users, you will be re-directed to update your current App when you login for the first time. 

For Business Online Users, beginning August 26th, customers can download the new Ponce Bank Mobile app. Once installed, please remove the previous business mobile banking app from your device.

Download App from Apple

Download App from Google Play Store. 

You will need your User ID and Password the first time you sign into the upgraded platform. After logging in, you can re-enable biometric authentication.

Zelle is available for Personal Banking customers and Business customers, after August 26. During the upgrade period, customers will not be able to access or initiate Zelle transactions through Online Banking. Incoming activity can be confirmed through our Contact Center. 

ACH and Wire templates will not migrate and must be recreated after the upgrade.
Recurring ACH and Wire instructions will need to be re-established after the upgrade.
Existing payees and payment history will remain available. Certain scheduled payments associated with linked profiles may need to be recreated after the upgrade.
Default account nicknames will be created automatically. You can update them after the upgrade if you wish.
Yes. Business users will be prompted to install a new DIGIPASS token application after the upgrade and should remove the previous version from their device.
Some users may be assigned new usernames. If you wish to change it, you can do so after the upgrade.
You can use the Forgot password feature to receive a temporary password, if you do not remember your username, you must contact our Contact Center for further assistance.

This upgrade will require that you make changes to your QuickBooks or Quicken Software before and after the upgrade.

What Changes do I need to make? 


1st Action Date: August 24th, 2026

A data file backup and a final transaction download should be completed before 5:00pm. Please make sure to complete the final download before this date and time since transactions history might not be available after the upgrade.

2nd Action Date: August 26th, 2026

You will complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks account set up with the new connection.

Conversion Instructions

Instructions will vary depending on your software.

Quicken – Click HERE

QuickBooks Desktop – Click HERE

QuickBooks Online – Click HERE

Business users would be required to create a new register for the new connection. This would essentially result in duplicate account in the product.
Contact our Contact Center Team at (718) 931-9000 to received assistance.

Questions? Call us at (718) 931-9000 or visit your local branch.